Most towing hold-ups come from missing information: the truck arrives and the car is three levels underground, the keys are with someone across town, or the vehicle has no front wheels. Here’s what to have ready when you ask for a tow.
Where the vehicle is
A street address is ideal. On a freeway, give the direction of travel and nearest exit or landmark, or share your GPS location. For car parks, include the level and bay number and any height restrictions.
Where it’s going
The workshop name and address, your home, a dealer or storage. If it’s after hours, include the drop-off instructions. Not sure yet? That’s fine — say so, and the vehicle can go somewhere safe in the meantime.
The vehicle
- Make, model and year
- Body type — sedan, hatch, SUV, 4WD, ute or van
- Registration number, if you have it
- Modifications: lowered suspension, lift kits, bull bars, roof racks, canopies
Its condition
- Does it drive?
- If not, does it roll and steer?
- Are all wheels and tyres on?
- Any leaks, crash damage or parts hanging loose?
Keys and access
Where are the keys? Who will be there? Are there gates, codes, tight laneways or steep driveways? These details help the driver plan the right approach.
When you need it
Now, or a planned date and time window. Booking ahead for non-urgent moves gives you the most flexibility.
Your contact details
A mobile number the driver can reach on the day, and an email if you’d like your quote and confirmation in writing.
Our online booking form walks you through all of this step by step, and lets you review everything before you send.